Frequently Asked Questions

Warranty & Repairs

• Patagonia Repairs & Warranty

Product Care

• Washing Your Clothes - Keep Your Gear Looking Fresh

Christmas Returns

• Christmas Shipping & Returns

Choosing your size online

• Can you measure an item for me?
• Men’s and Women’s Shoe Sizes
• UK to EU Size Conversion Chart - Men’s & Women’s Clothing and Footwear
• Why are men modelling in the women’s photos?
• Why do models of different heights wear the same size?
• Why Do Trousers List a Waist Size but No Leg Length?

About & Community

• About Working Class Heroes
• Artist Series
• Do you have any jobs available?
• Environmental Projects
• Who are we?
• Working Class Heroes Run Club

Brands We Stock

• 19‑69
• 5Boro (5BORO Skateboards)
• 66° North
• A Weathered Penny
• A.Kjaerbede
• A.P.C.

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Departments

• Accessories
• Clothing
• Footwear
• Jackets
• Lifestyle & Homeware
• Menswear

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Loyalty & Rewards

• Do My Points Expire?
• How Does the Loyalty Scheme Work?
• I Can’t Log In to Use My Reward Points — What Should I Do?
• Redeeming Reward Points
• You can only use one coupon code per order

Orders & Checkout

• Can I Edit or Cancel My Order?
• Do you refund VAT if I use a forwarding service?
• How Do I Know My Order Went Through? (Confirmation Email)
• How Do I Use My Customer Rewards Points?
• I didn't receive a Confirmation Email
• My Payment Failed — What Should I Do?

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Our Ulverston Store

• Are items on the website also available in store?
• Click & Collect – When Will My Order Be Ready?
• Do You Have Changing Rooms?
• What time is the shop open today?

Policies & Cancellations

• Can I Change My Shipping Address After Ordering?
• Do You Ship to Parcel Forwarding Services?
• Respectful Behaviour in Live Chat and Emails
• Why Was My Order Cancelled?

Promotions & Gift Cards

• Can you price match?
• Do gift cards expire?
• Do You Offer Discounts or Promo Codes?
• Do you sell gift vouchers?

Returns & Refunds

• Can I Exchange My Item?
• Has my return reached you yet?
• I need to return an item but can't find the transaction number
• My item arrived damaged or faulty
• My Return Hasn’t Been Processed Yet
• Return & Refund Policy

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Shipping & Delivery

• Click & Collect vs Home Delivery
• Courier Delivery & Responsibility
• Courier Issues & Complaints
• Do you ship internationally?
• DPD Delivered My Parcel to the Wrong Address
• How much is shipping?

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Technical Help

• Contact customer service
• Finding the Right Products on Our Site
• How Do I Delete My Account?
• How do I reset my password?
• How to Ask a Question
• How to close the live chat

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