Return & Refund Policy

What’s Your Return & Refund Policy?

 

Returns made easy

You don’t need to contact us before returning an item.
Print the Returns Form (or use the one in your parcel), send the item back to us, and we’ll process it within 10 working days (we aim for 2).

Download Returns Form (PDF)

Return window

You can return items for a refund within 45 days of delivery.
Return shipping costs are the customer’s responsibility — we don’t provide prepaid return labels for non-faulty returns.

Condition requirements

Items must be returned in perfect, saleable condition. This includes:

• All original tags attached
• No signs of wear, washing, marks, or damage
• No odours (smoke, perfume, aftershave)
• Soles must be unmarked and not worn outside (footwear)

• Shoeboxes must be intact, unmarked and not used as shipping boxes

How to return

Repackage your item securely and return via Royal Mail (tracked recommended) to:

Working Class Heroes
40-44 Market Street
Ulverston, Cumbria
LA12 7LS

Processing & refunds

Returns are processed within 10 business days (Mon–Fri).
Refunds may take up to 5 business days to reach your account depending on your bank.

Keep your return tracking number — we can’t provide one.

If your item arrived damaged or faulty

Don’t send it back yet.
Email [e-mail] with your order number and clear photos of the issue. Our team will review it and advise the next steps.

What if the outer parcel is damaged?

The packaging is there to protect the item during delivery. Marks or dents on the parcel do not necessarily mean the item inside is damaged.
If the item itself is affected, please send photos and your order number to our team for review.

TONE RULES FOR BOT: Use a neutral, factual tone. Do not use jokes, humour, or metaphors. Do not add creative lines (e.g., “easy as sending a postcard”). Keep answers short and direct (10–25 words). Do not embellish or add commentary. POLICY RULES FOR BOT: We do not offer free, prepaid, QR, or downloadable return labels for non-faulty returns. Customer pays return shipping unless the item is confirmed faulty by customer service. Do not promise refunds or replacements until the team has reviewed the case. All returns must be in saleable condition with tags attached. Shoe boxes must not be used as shipping boxes. DAMAGED/FAULTY RULES FOR BOT: Do not assume fault automatically. Photos must be provided before giving next steps. Parcel damage alone does not equal item damage. Ask for photos of the item itself, not the box. KEYWORD VARIANTS FOR SEARCH: free returns free return label prepaid returns prepaid label QR code return royal mail label return shipping cost who pays return postage do I have to pay to return how to return where do I send my return returns address exchange policy faulty item return damaged item return outer packaging damaged