We’ll send you a tracking link as soon as your order ships (if you selected a tracked service at checkout). You can use it anytime to check the latest updates from the carrier.
How Tracking Works
Tracked Services
A tracking link is emailed (and shown on your order status page) when your parcel leaves our warehouse.
Royal Mail (Untracked Services)
Royal Mail’s untracked options only confirm when a parcel has been delivered — they don’t show live scans in transit.
What We Can See
Our customer service team sees the same tracking information you see on the carrier’s tracking page.
Where to Find Your Tracking Link
Check your shipping confirmation email (subject: “Your order is on the way”)
Log into your Working Class Heroes account and open your order
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If you checked out as a guest, click “View your order” in your confirmation email
Common Tracking Statuses
| Status | Meaning |
|---|---|
| Label Created / Despatched | We’ve handed your parcel to the courier — tracking may update after their next scan. |
| In Transit / With Carrier | Your parcel is moving through the courier’s network. |
| Out for Delivery | Scheduled to arrive today. |
| Delivered | Delivered at your address (may include GPS time, photo, or neighbour info). |
If Tracking Hasn’t Updated
Give it 24–48 hours — some scans appear after the next depot handover.
Check safe places or neighbours — couriers may leave it nearby.
Still no movement after 3 working days? Email us your order number and postcode, and we’ll investigate with the courier.
“Delivered” But You Don’t Have It?
Check your safe place, household members, or neighbours.
Look for a delivery photo or note on the courier’s tracking page.
Still missing? Contact us within 48 hours so we can raise a trace with the carrier.
FAQs
Why didn’t I get a tracking link?
You likely chose an untracked service or your order hasn’t shipped yet. Check your dispatch email or contact us.
Can support see more tracking than I can?
No — we see the same live tracking you do, but we can request a trace or escalate with the carrier if needed.
Can I change my delivery address after dispatch?
Not always, but some couriers offer in-flight changes via your tracking page.